TechOps
PhonePe
Bengaluru, India
Category
IT
Position Type
Full-Time
Company Overview
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Position Summary
We are looking for a driven and detail-oriented professional to join our team. The candidate is expected to gain a strong understanding of internal processes and data flows, proactively analyze issues, and drive automation initiatives across various systems and reporting functions.
Key Responsibilities
- Understand business processes and data flows to identify bottlenecks and improvement areas.
- Analyze and troubleshoot system errors or anomalies independently.
- Automate manual processes and reports to increase efficiency and accuracy.
- Collaborate effectively with cross-functional teams, including external vendors and partners, to ensure seamless transaction flows and compliance with regulatory/statutory requirements.
- Define, develop, and communicate key performance metrics and insights to stakeholders and senior management.
Experience Required
Minimum 1+ year of experience in a relevant role involving analytics, automation, or operations in a technical domain
Education Requirements
- Bachelor’s degree in Engineering, Computer Science, Mathematics, Statistics, or a related discipline OR an MBA from a reputed institute
Soft Skills
- Exceptional written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to multitask and manage a wide variety of tasks in a dynamic environment.
Preferred Qualifications
- Technical expertise in Java, Python, or similar programming languages.
- Familiarity with process automation tools and data analysis frameworks is a plus.
- Understanding of stock broking, trading, or financial services is an added advantage.