Resolution Coordinator, Contact Center
Walmart
Bangalore, KA, IN
Category
NON-IT
Position Type
Full-Time
Company Overview
Walmart Global Tech is a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world's leading retailer. We make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
Position Summary
As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
Key Responsibilities
- Take a high volume of incoming calls, chats, and emails from customers, stores, and associates.
- Navigate multiple systems to aid in answering questions and resolving issues.
- Communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
- Be punctual, reliable, problem solve, act with integrity, and be dedicated to making a difference.
- Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
- Adhere to quality, compliance guidelines and SLA’s.
- Type a minimum of 25 WPM.
- Be proficient with Microsoft Office programs (Outlook, Word).
- Complete mandatory training.
- Be flexible to work in a 24/7 work environment with rotating weekly time off.
- Be able to work in permanent night shifts or any assigned shifts on a rotational basis.
Experience Required
0 - 1 Year of relevant Customer Service experience
Education Requirements
- Any graduation
Soft Skills
- Excellent written and verbal communication skills
- Ability to interact professionally with customers
- Ability to manage multiple tasks simultaneously
- Customer focused mindset with a high level of urgency
- Role model for delivering Extraordinary Customer Care
Benefits
- Great compensation package
- Incentive awards for performance
- Maternity and parental leave
- PTO
- Health benefits
Preferred Qualifications
- Basic computer processing/data entry software
Reference Number
R-2317976
Equal Opportunity
At Walmart, our vision is 'everyone included.' By fostering a workplace culture where everyone is and feels included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.