Associate / Sr. Associate
Meesho
Bangalore, Karnataka, India
Category
IT
Position Type
Full-Time
Company Overview
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Position Summary
The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you’re passionate about AI, building strong partnerships, and creating impactful change, this is the team for you!
Key Responsibilities
- Immersing in AI Tools: Dive into AI technologies and assist in creating smart workflows and automated solutions that make Voice AI operations more efficient and Personalized.
- Problem Discovery: Continuous problem discovery of Voice AI services through call listening, gathering data, and extract actionable insights to drive continuous service improvement.
- Design Frameworks: Help design and implement audit methodologies to assess the quality and performance of Voice AI & Human interactions.
- Connect the Dots: Develop feedback loops that link findings and operational performance to identify areas for enhancements.
- Collaborate & Innovate: Work alongside product, tech, and operations teams to suggest new ideas and improve Voice AI tools based on audit insights and operational feedback.
- Grow Your Career: Gain exposure to emerging AI trends and practical applications in Voice AI — building a strong foundation for your future.
Experience Required
1-3 years experience in operations or related fields
Education Requirements
- Recent graduate from NIT or a similar top-tier technical institute
Soft Skills
- Curious and excited about AI and how it can transform Voice AI operations and business processes
- Analytical thinker who enjoys designing frameworks, conducting audits, and deriving insights for process improvements.
- Energetic, eager to learn, and ready to take on new challenges.
- A great communicator who enjoys working in teams and sharing ideas.
Benefits
- Competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill
- Employee-centric benefits and a supportive work environment
- Holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness
- Generous leave policies, parental support, retirement benefits, and learning and development assistance
- Personalized recognition, gratitude for stretched work, and engaging activities
- Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans