Analyst - Data Analytics
American Express
Gurugram, Haryana, India
Category
IT
Position Type
Full-Time
Company Overview
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Position Summary
The ‘Prospect Direct Mail Analytics’ team is part of the Analytics, Investments and Marketing Enablement (AIM) team within Global Commercial Services Marketing, American Express. AIM team is responsible for targeting, acquiring, engaging, and retaining commercial customers over online and offline channels and delivering world-class analytics, insights and data products for the Global Commercial Services (GCS) business. In this role, the incumbent will lead the Prospects Direct Mail Analytics team within AIM.
Key Responsibilities
- Drive profitable acquisitions in Direct Mail channel by meeting return on investment / Acquisition / Revenue goals with optimization, experimentation and analytics driven insights.
- Define, Design, Create, and Implement data science & analytical solutions required throughout the life cycle of a Direct Mail campaign starting from lead generation all the way to performance measurement.
- Collaborate with stakeholders within GCS Prospect marketing, Finance and investment optimization on various initiatives including setting goals for the channel / influencing data-driven strategy changes / introducing offer personalization etc.
- Researching and evaluating new commercial data sources working with external data vendors to improve data quality.
- Creating data segmentation & optimization strategies for targeting profitable prospects with the right product/incentive in the Direct Mail channel Translate business problems into Machine Learning problems.
- Collaborate with Decision Science teams to quantitatively determine the value of ML models, and ensure key insights are leveraged to build the most suitable ML models to solve the business problems.
- Collaborate with ML and Tech teams to manage, guide and build analytical solutions to improve targeting efficiency in Direct Mail channel.
Experience Required
Not Mentioned
Education Requirements
- Bachelor's degree in quantitative field (e.g. Mathematics, Computer Science, Physics, Engineering, Finance and Economics).
Technical Skills
Soft Skills
- Strong programming skills are required. Experience with BIG DATA PROGRAMMING LANGUAGES (HIVE, PIG, SPARK), PYTHON (or R or JAVA). Expertise or ability to pick up strong SQL skills.
- Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results, such as A/B testing analysis.
- Strong analytical/conceptual thinking acumen to solve unstructured and complex business problems and articulate key findings to senior leaders/stakeholders in a succinct and concise manner.
- Demonstrated ability to work independently and across a matrix organization partnering with capabilities, marketing, decision sciences, risk teams and external vendors to deliver solutions at top speed.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Preferred Qualifications
- Master’s in quantitative field (e.g. Mathematics, Computer Science, Physics, Engineering, Finance and Economics) or MBA with quantitative background.
- Strong knowledge of machine learning techniques, including XGBoost, Decision Trees and NLP models. Knowledge of commercial data experience is a plus
Reference Number
25015073
Equal Opportunity
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.